Responsible Gaming at ace367

ace367 Responsible Gaming Policy

ace367 is committed to providing a safe, fair, and responsible gambling environment for all players based in Bangladesh. We believe that gaming should be an enjoyable, recreational activity conducted within each player's personal financial and time limits. Our responsible gaming policy is built around four core principles: prevention, awareness, intervention, and support.

Prevention

ace367 takes proactive steps to prevent problem gambling before it develops. During account registration, every applicant is required to confirm they are aged 21 or above. Identity documents are reviewed as part of our KYC process to verify this claim. Players who cannot provide satisfactory age verification will not be permitted to deposit or play. Advertising and promotional materials produced by ace367 are designed responsibly and are never directed at individuals who have self-excluded or applied cooling-off periods.

Player Awareness

We want every ace367 player to make fully informed decisions about their gambling activity. Before a player's first deposit, they are presented with our responsible gaming guidelines and encouraged to set personal limits. Account activity summaries are available at any time within the account dashboard, showing total deposits, total withdrawals, net gaming result, and total time spent on the platform. Players can review this data at any point to gauge their activity objectively.

ace367 also provides clear information about the odds and return-to-player rates for all casino games and sports betting markets. Understanding that the house maintains a mathematical edge over time is an important part of treating gambling as entertainment rather than a reliable source of income. Players are encouraged to set a strict entertainment budget — an amount they are comfortable losing — and never exceed it.

Intervention

ace367's customer support team is trained to identify signs of problem gambling behaviour. If our team observes patterns that suggest a player may be experiencing difficulty — such as frequent large deposits following significant losses, or multiple failed attempts to withdraw funds — a support agent may proactively reach out to offer assistance and provide information about available tools. This outreach is carried out sensitively and is never intended to be intrusive.

In cases where a player's behaviour suggests a genuine risk of harm, ace367 reserves the right to apply temporary account restrictions or initiate a responsible gaming review without the player's explicit request, in the interest of player welfare.

Support

No player at ace367 should feel alone if gambling begins to feel like a problem. Our support team is reachable 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all other public holidays in Bangladesh. Requests related to responsible gaming — whether to apply a limit, initiate a time-out, or request self-exclusion — are treated as the highest-priority interactions and will be actioned within one hour of receipt during business hours and within three hours at any other time.

Protection of Vulnerable Players

ace367 takes the protection of vulnerable individuals particularly seriously. This includes players who may be experiencing financial hardship, mental health challenges, addiction, or other personal difficulties that may affect their capacity to gamble responsibly. Players who self-identify as vulnerable or who are identified as such through our monitoring processes will be offered additional safeguards and may be referred to available support pathways. ace367 will never contact a self-excluded player with promotional material and will never seek to re-engage a player during an active exclusion period.

Underage Gambling Prevention

Preventing access by individuals under the age of 21 is one of ace367's most important obligations. We use multi-step age verification during registration and cross-reference identity documents submitted during KYC review. Any account where the player's age cannot be satisfactorily confirmed will be suspended pending verification. Deposits made on unverified accounts will not be processed. If a player is found to be underage after an account is created, the account will be immediately and permanently closed, and any deposited funds will be returned in full.